Privacy Policy

Effective Date: June 21, 2025

Your privacy is extremely important to Tri-Island Chocolate. This Privacy Policy explains how Tri-Island Chocolate (referred to as “we,” “us,” or “our”) collects, uses, protects, and discloses information when you visit and make purchases from our website at www.triisland.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our service to you.

• Personal Information: This is information that can identify you. We collect it when you:
  • Make a Purchase: This includes your name, shipping address, billing address, email address, phone number, and payment information.
  • Create an Account: Your name, email address, and password.
  • Sign Up for Our Newsletter: Your email address.
  • Contact Us: Any information you provide in your communication.
• Non-Personal Information: This is data that does not directly identify you. We automatically collect it when you visit our Site through cookies and similar technologies. This may include:
  • Your IP address.
  • Browser type and version.
  • Pages you visit on our Site.
  • Time and date of your visit.
  • Time spent on those pages.
  • Referring/exit pages.
  • Device information (e.g., mobile, desktop).
  • Location data (general, not precise GPS).

2. How We Use Your Information

We use the collected information for various purposes:

• To Process Transactions: Primarily to fulfill and manage your orders, including processing payments and shipping products.
• To Improve Our Site & Services: Understanding how you use our Site helps us enhance user experience, website functionality, and product offerings.
• For Communication: To send order confirmations, shipping updates, respond to your inquiries, and send you marketing communications (if you’ve opted in).
• For Personalization: To tailor your shopping experience, such as showing you products you might like based on your browsing history.
• For Security & Fraud Prevention: To protect our Site and customers from fraudulent transactions or unauthorized access.
• For Analytics & Research: To monitor and analyze trends, usage, and activities in connection with our services.

3. How We Share Your Information

Your privacy is paramount, and we only share your information in limited circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping carriers, website hosting, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Data Security

We are committed to protecting your personal information. We implement a variety of security measures, including encryption and secure server technologies, to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information:

• Opt-out of Marketing: You can opt out of receiving marketing emails from us by following the unsubscribe link in those emails.
• Access & Correction: You may request access to or correction of the personal information we hold about you.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies

Our Site uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, track your shopping cart, and analyze site traffic. You have the option to accept or refuse cookies and know when a cookie is being sent to your computer. However, if you choose to refuse cookies, some portions of our Site may not function correctly.

7. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us.