Chocolate Shipping Policy | Tri-Island Chocolate

At Tri-Island Chocolate, we understand that getting your exquisite Grenadian chocolate to you safely and efficiently is paramount. Our comprehensive chocolate shipping policy ensures clarity and peace of mind from the moment you place your order until your delectable treats arrive at your doorstep. We take immense pride in crafting our tree-to-bar chocolate, and we extend that same care to how we handle every delivery, ensuring your experience is as smooth as our finest bonbon.

Where We Deliver Our Chocolate

Tri-Island Chocolate is delighted to offer chocolate shipping to a wide range of destinations, allowing more people to experience the unique flavors of Grenada. We currently deliver our gourmet chocolate products to:

  • The Caribbean: Connecting directly with our regional neighbors.
  • The United States: Bringing the taste of the Spice Isle to North America.
  • Canada: Expanding our reach across the continent.
  • The United Kingdom: Bridging the Atlantic with our artisanal creations.

For international orders outside these specified regions, we encourage you to contact our customer service team directly to explore potential shipping options. We are always eager to find a way to share Tri-Island Chocolate with enthusiasts worldwide.

Understanding Your Chocolate Shipping Costs

Our transparent pricing ensures you know exactly what to expect when ordering your premium chocolate.

  • Grenada: We offer free local delivery within St. George for all orders over $50 EC. This convenience is part of our commitment to our local community.
  • Regional (Caribbean): Shipping costs for regional orders are calculated at checkout. This flat rate simplifies the process for our Caribbean customers.
  • International: International chocolate shipping fees are precisely calculated at checkout. Factors include the total weight of your order, the destination country, and your selected service level. This ensures you receive competitive rates for reliable delivery.

Our Dispatch & Delivery Process

Once you place an order for your favorite Tri-Island Chocolate, our team moves swiftly. All orders are carefully prepared and dispatched within 2–3 business days. We meticulously package each item to protect it during transit, especially given the delicate nature of chocolate. Furthermore, we strive to use reliable carriers to ensure timely arrivals.

Please note that delivery times can vary significantly. Factors such as the specific destination and customs clearance procedures in the receiving country can influence arrival dates. While we provide estimated delivery windows at checkout, these are guidelines. For up-to-date tracking information, you will receive a tracking number via email once your order ships. You can often track your parcel directly on the courier’s website.

Our Returns & Refunds Policy for Chocolate

Due to the perishable and delicate nature of our fine chocolates, we are generally unable to accept returns of opened or undamaged products. However, your satisfaction is our top priority.

If your Tri-Island Chocolate order arrives damaged or if there is an incorrect item, please contact us within 3 days of delivery. We kindly request that you provide photos of the issue and a brief description. This helps us understand the problem and process your request efficiently. Upon review, we will happily offer a replacement or a refund where applicable. For any concerns, please reach out to our team via our Contact Us page. We are here to ensure your experience with Tri-Island Chocolate is nothing short of delightful.

Contact UsFor any shipping or refund-related queries, email us at info@triisland.com or call +1 (473) 449 2626.